At Live Assist 24x7, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services. This policy applies to personal information we collect from users of our website and services, such as businesses signing up for our live chat support. When we provide live chat services on behalf of our clients, we process personal data as a data processor under their instructions. In such cases, the clients' privacy policies govern the data collected from their website visitors, and this policy does not apply to that data unless otherwise stated.

We comply with applicable data protection laws, including the California Consumer Privacy Act (CCPA) for California residents. If we process personal data from individuals in the European Union, we ensure compliance with the General Data Protection Regulation (GDPR) as a data processor, in accordance with our clients' instructions.

1. Information We Collect

When you interact with Live Assist 24x7, we may collect the following types of information:

• Personal Information – Name, email address, phone number, company name, and payment details when you sign up for our services.

• Website Usage Data – IP address, browser type, pages visited, and time spent on our site through cookies and analytics tools.

• Chat and Support Data – Information you provide during live chat sessions on our website for customer support and service improvements. When providing live chat services for our clients, any personal data collected during those sessions is processed on behalf of the client and governed by their privacy policy.

2. How We Use Your Information

We collect information to:

• Provide and improve our 24/7 live chat support services.

• Respond to inquiries, support requests, and service needs.

• Process payments and subscriptions securely.

• Enhance website performance and user experience.

• Send important updates, marketing messages, and service notifications (with opt-out options).

3. Data Security

We implement strict security measures to protect your personal data, including encryption, secure servers, and limited access controls. While we take all necessary precautions, no online system is 100% secure.

4. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share data with:

• Trusted third-party service providers (e.g., payment processors, hosting providers) to operate our business. These providers are bound by confidentiality agreements.

• Legal authorities if required by law, fraud prevention, or security purposes.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. We use essential cookies for website functionality and analytics cookies to improve performance.

6. Your Rights & Choices

You have the right to:

• Request access, correction, or deletion of your data.

• Opt-out of marketing emails by clicking “Unsubscribe.”

• Disable cookies via your browser settings.

California Residents - Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Request that we disclose what personal information we collect, use, or disclose.

• Request deletion of their personal information, subject to certain exceptions.

To exercise these rights, please contact us at [email protected] or call 352-646-3900. We do not sell your personal information.

7. Data Processing for Clients

When we provide live chat services on behalf of our clients, we process personal data as a data processor under the direction of our clients, who act as data controllers. The personal data collected during these chat sessions is governed by our clients' privacy policies. We process this data solely to provide the chat services and in accordance with our agreements with our clients. If you are an end-user of one of our clients' websites and have questions about how your data is handled, please refer to the client's privacy policy or contact them directly.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. For example:

• Account information (e.g., name, email, company details) is retained for the duration of your subscription and for a reasonable period thereafter.

• Website usage data is retained for 12 months.

• Chat transcripts, if retained, are kept for 30 days for quality assurance and training purposes, after which they are securely deleted.

9. International Data Transfers

If we transfer personal data to countries outside the United States, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

12. Updates to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through a prominent notice on our website before the changes take effect. Please check back periodically for updates.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

📧 Email: [email protected]

📞 Phone: 352-646-3900

Address: 1655 E. Highway 50, Suite 313 Clermont, FL, 34711

We are committed to addressing your privacy-related inquiries promptly.